Official government website of the Government of the Kingdom of Saudi Arabia
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All links to official websites of government agencies in the Kingdom of Saudi Arabia end with gov.sa.
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Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.
Saudi Knowledge Platform Service Level Agreement
The Ministry of Economy and Planning is committed to keeping Saudi Knowledge Platform services available to government entities at all times. Below is the list of platform services and the maximum time the Ministry commits to for each. Times are counted in official working days, from receipt of a complete request until the beneficiary is notified of the outcome, and exclude any time needed to complete information the beneficiary has not provided.
For more information about the platform's services, conditions and steps, visit the Saudi Knowledge Platform services guide
Services shown: 6
| Service | Total time (working days) | Service availability | Average complaint resolution |
|---|---|---|---|
Government Entity Account Activation on the Knowledge Platform | 5 working days | 24/7 |
5 working days |
Accessing an Available Knowledge Asset | Immediate | 24/7 |
5 working days |
Requesting Access to a Restricted Knowledge Asset | 3 working days | 24/7 |
5 working days |
Publishing a Knowledge Asset | 3 working days | 24/7 |
5 working days |
Updating a Knowledge Asset | Immediate | 24/7 |
5 working days |
Unpublishing of a Knowledge Asset | Immediate | 24/7 |
5 working days |
The service is performed automatically by the platform at the time of the request.
The service is available on the platform 24 hours a day, 7 days a week.
From receipt of a complaint through the approved contact channels until the beneficiary is notified of the outcome.
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