Service Level Agreement
HADAF, under the umbrella of Human Resources Development Fund, asserts its keenness to provide e-services at all times on its website.You can find below a list of the standards-compliant e-services with commitment to the maximum service time. Kindly note, the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of transaction.
|
Provided services |
Time (working days) |
Service availability |
|
|
Shared Services |
Individual/ establishments registration on eservices of HRDF |
Instant |
24/ 7 |
|
Apply for HADF programs |
Instant |
24/ 7 |
|
|
Verify banking account of individuals |
From 5 To 7 working Days. |
24/ 7 |
|
Provided services |
Time (working days) |
Service availability |
|
|
Branches/Recruitment channels |
Registering individuals in the electronic services of the Human Resources Development Fund |
Instant |
24/ 7 |
|
Applying for employment services in Hadaf branches and centres |
Instant |
24/ 7 |
|
|
Visit the branch/recruitment channel |
- |
5 Working Days |
|
Program Name |
Provided services |
Time (business days) |
Service availability |
|
Unemployment Financial Assistance |
Apply for the program |
Instant |
24/ 7 |
|
Check Eligibility |
Eligibility is checked in two stages: |
24/ 7 |
|
|
Job seeker seriousness evaluation |
60 days (from the date of eligibility status change to enrolled beneficiary) |
24/ 7 |
|
|
Assistance amount payment |
Assistance aid shall be paid on the 5th day of each Gregorian month, unless it is: |
24/ 7 |
|
|
Directed Transport |
Apply for the program |
Instant |
24/ 7 |
|
Check Eligibility |
Eligibility is verified in two stages: |
24/ 7 |
|
|
Check trip performance standards |
From the 15th to the 18th of each Gregorian month |
24/ 7 |
|
|
Support/ Subsidy amount payment |
The 28th of each Gregorian month |
24/ 7 |
|
|
Delivery Service |
Apply for the program |
Instant |
24/ 7 |
|
Check Eligibility |
Eligibility is verified in two stages: |
24/ 7 |
|
|
Check trip performance standards |
From 20th of the last month to 19th of the current month |
24/ 7 |
|
|
Support/ Subsidy amount payment |
Invoice will be issued in two stages: |
24/ 7 |
|
|
Employment Subsidy
|
Apply for the program |
Immediate |
24/ 7 |
|
Subsidy application processing |
Within 17 working days |
24/ 7 |
|
|
Check Eligibility |
The 21st of each Gregorian month |
24/ 7 |
|
|
Support/ Subsidy amount payment |
The 1st of each Gregorian month |
24/ 7 |
|
|
Career Guidance and Counseling Portal (Subol) |
Registration |
Instant |
24/ 7 |
|
Start Career Guidance |
Instant |
24/ 7 |
|
|
Career Tendency Scale |
Instant |
24/ 7 |
|
|
Book a career guidance session |
Instant |
24/ 7 |
|
|
Providing Career Counseling Session |
According to the date and time specified by the beneficiary |
24/ 7 |
|
|
Review personal profile |
Instant |
24/ 7 |
|
|
E-Training |
Sign up |
Instant - electronic |
24/ 7 |
|
Registration on training program |
Instant - electronic |
24/ 7 |
|
|
Print Certificate |
Instant - electronic |
24/ 7 |
|
|
Support for Children's Hospitality |
Register mothers and verify eligibility |
Instant |
24/ 7 |
|
Transport Support |
Registration and eligibility verification |
Instant |
24/ 7 |
To view service performance statistics click here
![الشباب[1]](/media/w0oewi1l/الشباب-1.svg){kind=small}
