Support for Children's Hospitality "Qurrah"

• After the center is approved for support, the center will be notified via email of the approval. 
• When a mother books a service at the center through the Qurrah portal, the center must accept the booking within 48 hours from the date of the request to avoid automatic cancellation in the Qurrah system. After the booking is accepted, the mother has an additional 24 hours to complete the electronic payment procedures to avoid automatic cancellation. 
• The Qurrah team transfers the full amount of the service payment to the center between the 15th and 25th day of the following Gregorian month, considering any official government holidays. 

1. Access the Qurrah portal through the following link: https://qurrah.sa/signup
2. Create an account on the Qurrah portal at Qurrah.sa.
3. Agree to the terms and conditions of the program.
4. Ensure completion of all center details and attach the required documents (permits issued by Ministry of Human Resources and Social Development or Ministry of Education).
5. Attach a copy of the bank letter in the center's name with the bank's official seal, and specify the SWIFT code for the center's bank. The center's name must be added in English to avoid rejected transfers.
6. After completing the data, add the services provided by the center, specifying the type of service and age group.
7. The Qurrah team will review the application, and a notification will be sent via email regarding the approval or rejection of the license or bank IBAN attached by the center. 
8. The center will be approved on the portal within 24 hours of application submission, considering official government holidays.
9. After approval, the center's services will be available for booking, and eligible mothers can receive support, with the HADAF logo appearing on the center's image displayed on the portal.

No, the support amount is paid by transferring it directly to the centers' accounts within five working days of the beneficiary paying the deducted amount.

The full service amount (including the support amount) is transferred to the center's account within five working days of the mother paying the deducted amount. If the child does not attend and benefit from the service, the center must notify the Qura Program team to recover the amount.

Yes, the service amount includes VAT if the establishment is subject to the tax according to the VAT system issued by Royal Decree (No. M/113) dated 02/11/1438 AH.

Yes, some of your personal data is automatically retrieved from the National Information Center.

Yes, the system displays error messages for input validation errors before submitting the request, along with instructions on how to correct the inputs.

Yes, the system automatically populates some fields based on your previous inputs, ensuring that they are related and coherent.

Yes, you can edit the information you entered while building your profile. Information retrieved from the National Information Center can be edited through the access platform.

Yes, this is possible by clicking the 'Save as Draft' option, allowing you to return to the entered data later and complete the procedures.

Yes, you can access previous transactions, review job advertisement lists, and view your support tickets.

Yes, the system sends messages and notifications confirming successful completion through various means.

Yes, the user is informed about the actions taken on their request and guided on how to successfully complete the request.

Yes, some of your personal data is retrieved from the National Information Center.

The system provides the option to preview the request before submission in certain transactions.

Yes, the system displays guidance messages on how to correct inputs.

The Qurrah portal provides services for both individuals and business owners.

For Parents:

• Search for childcare centers
• Book childcare services
• Electronic payment
• Support for working women through the "Qurrah" initiative from "HRDF"

For Centers:

• Display center services
• Manage bookings
• Marketing support
• Center approval service to receive supported bookings
• Electronic payment

Yes, the service amount includes value-added tax if the establishment is subject to tax according to the value-added tax system issued under Royal Decree (No. M/113) dated 11/2/1438 AH.

• Creating an Account on Qurrah Portal (Qurrah.sa)
• Agree to the Terms and Conditions of the product.
• Ensure all center information is completed and required documents are attached (license from the Ministry of Human Resources and Social Development or the Ministry of Education).
• Attach a copy of the bank letter in the center’s name with the official bank stamp and specify the bank's SWIFT code. The center’s name must be added in English to avoid returned transfers.
• After completing the information, add the services offered by the center by specifying the type of service and age group.
• The Qurrah team will review the application, and you will be notified via email if the license or bank IBAN provided by the center is approved or rejected.
• The center will be approved on the portal within 24 hours of submitting the application, taking into account official government holidays.
• After approval, the center’s services will be available for booking and receiving eligible mothers, and the Hadaf logo will appear on the center’s displayed image on the portal.
• You can manage reservations on the portal by accepting or rejecting requests or requesting additional information (requests must be accepted within 48 hours to avoid automatic cancellation by the Qurrah system).

• The center must be licensed by the Ministry of Human Resources and Social Development or the Ministry of Education.
• The center must have a bank account in the same name as the center (IBANs in the name of a personal account are not accepted).
• Register on the Qurrah portal and add the center's details and services.
• Agree to the terms and conditions.

• After the center is approved for support, the center will be notified via email of its approval.
• When a mother books a service at the center through the Qurrah portal, the center must accept the service within 72 hours of the request date to avoid automatic cancellation. After the request is accepted, the mother has an additional 24 hours to complete the electronic payment to avoid automatic cancellation.
• The Qurrah team will transfer the full service amount (support amount + amount paid by the mother) to the center's account within two working days of the mother's payment.

• The Qara team verifies the eligibility of the child after they are added for support and meet the requirements, responding within 24 hours during working hours.

The user guide covers childcare hospitality centers and includes the following sections as outlined in the attachment: 

• Overview of the Qurrah Program. 
• Steps to register childcare hospitality centers. 
• Steps to verify bank transfer details for completed reservations in the system

You can find a list of accredited centers on the website provided below

https://qurrah.sa/branches?accredited=ACCREDITED&offset=1

She can benefit from the support if she meets the necessary conditions:

• Has Saudi nationality.
• Works in the private sector.
• Is registered with social insurance.
• Her salary registered with social insurance does not exceed 8,000 riyals.
• There is no upper limit to the number of children.
• The beneficiary's age must be between 18-65 years.
• The beneficiary's children must be between 0-6 years old.

The reference numbers for the transfers are provided after the transfer process is completed across all centers.