Support for Children's Hospitality "Qurrah"

• If the center does not accept the booking request within 48 hours.
• If the beneficiary does not complete the payment of the deducted amount within 24 hours.

The Childcare Support Program "Qurrah" is designed to enable Saudi working women to join and remain in the labor market while ensuring quality childcare for their children. The program covers up to 50% of the cost of childcare services, not exceeding 1,600 Saudi Riyals per child, for children of private sector employees who are under six years old.

The fund contributes to covering up to 50% of the cost of childcare, not exceeding 1600 Saudi Riyals per child.

The support duration is open as long as the beneficiary has children aged between 0 and 6 years old and meets the eligibility criteria for the product.

• Nationality: Saudi.
• (Basic salary plus housing allowance) 8000 SAR or less.
• Registered in social insurance.
• Working in the private sector.
• Age: 18 - 65 years.
• There is no maximum limit on the number of children.
• Beneficiary's children age: Up to 6 years old.

Yes, the product covers all regions of the Kingdom according to the approved centers registered in Qurrah.

No, the only requirement is to be employed.

• Start registering through the e-services portal (Hadaf)
• Log in via Nafath
• Select the Our Programs box and choose the “Qurrah” product and then register
• Hadaf will then verify the candidate’s eligibility and fulfillment of the product’s conditions
• After receiving your eligibility notification via email, go to the Qurrah portal
• Register in the Qurrah portal and make sure to complete the required data
  Add children “unspecified number” and make sure to attach all required documents from a copy of the child’s birth certificate or family card and a photo of the child and click on the Save Data icon
• Go to the support icon and choose the child to be added to the support and send the request to the Qurrah team
• The Qurrah team will then verify the child’s eligibility and fulfillment of the conditions and respond within 24 hours during working hours
• You can browse the list of centers and choose one of the centers that bear the Hadaf logo
• Reservations are made on a monthly basis and you can start the service on any day of the month, provided that the reservation is at an approved center
  After you reserve the service and the center accepts your request, your reservation will be confirmed after paying the deducted amount through the portal (within a period not exceeding one hour from The time the center accepts the reservation) and notifies you via email and text message that your reservation is confirmed.

You cannot benefit from a center that is not registered in the Qara portal, but you can request the center to register in the Qara portal. It is required that the center be licensed by the Ministry of Human Resources and Social Development, the Ministry of Education, or the Ministry of Sports.

The mother can file a complaint through the Qara portal, and the support team will take appropriate action.

Yes, an employee can benefit from both the Qurrah and Wusool products simultaneously.

To benefit from the program, it is required that she:

1. Is registered in social insurance
2. Is currently employed
3. Has a salary not exceeding 8,000 riyals

You can benefit from Qurrah services such as searching for the best centers near your home or workplace and making reservations, but this does not include the financial support provided by HRDF (Hadaf).

The mother should file a complaint through the Qara portal, and the support team will take appropriate action.

The support covers up to 50% of the total cost of booking childcare services, not exceeding 1600 Saudi Riyals per child for the children of female employees working in the private sector who are under 6 years old.

The support includes employees working in the private sector only (those registered with Social Insurance).

Yes, the mother pays the deducted amount after the support value is subtracted from the monthly cost.

No, the full service amount (support + the amount deducted from the beneficiary) is transferred directly to the centers' accounts during the period from the 15th to the 25th of the following Gregorian month, taking into account official government holidays.

The eligible mother can benefit from the support immediately upon booking with an approved center that has the (HRDF) logo.

Yes, the service must be booked and paid for electronically through the Qurrah portal.

No, you must access the Qara portal and book the service on a monthly basis.

The mother must choose the type of service provided as a monthly service to benefit from the support, which requires verifying the beneficiaries' eligibility on a monthly basis according to the product mechanism.

The duration of support is open as long as the beneficiary has children aged between 0 and 6 years old and meets the eligibility criteria of the product.

The support for eligible beneficiaries begins from the start of the first supported booking (considered the first supported month) and continues until the child turns 6 years old.

There is no upper limit on the number of children, provided that the age of the child does not exceed 6 years.

Yes, as long as the conditions are met, you can benefit from the support for one or more children at the same time, provided the children are not older than 6 years.

Yes, she can apply if the child is within the age group of 0-6 years and meets the eligibility criteria for the program.

• Exit from social insurance.

   

• Child's age exceeds 6 years.

   

• Violation of the terms and conditions of the service.

   

• Monthly salary exceeds 8,000 riyals.

Support is discontinued due to not meeting the requirements.

Yes, they can benefit from the support during their annual leave.

Yes, if there are available centers that offer services during official holidays and the summer.

Yes, as long as the conditions are met, she can benefit from the support, provided that the child is not older than 6 years.

Yes, the subscriber can continue to receive financial support and it will not be interrupted as long as the subscriber is registered in social insurance through re-registering in the program.

Yes, she can benefit from the product if she meets the conditions and has children under the age of 6 by re-registering for the product.

• Increase the percentage of Saudi women working in the private sector.
• Contribute to the stability of Saudi women in their jobs.
• Create simplified solutions for Saudi working mothers in the private sector.
• Improve and develop the environment and services of the childcare sector.

The data will be automatically updated in the Human Resources Development Fund's electronic services as it is linked to social insurance.

Yes, a non-Saudi child of a Saudi mother is supported, and the child's residence permit and birth certificate are required.

This can be due to one of the following reasons:

1. Failure to go to the support icon, select the child to be added to the support, and send the request to the Qurrah team.
2. Registration at a center that is not approved by the Human Resources Development Fund (Hadaf).
3. The ineligibility of the beneficiary. The beneficiary is directed to submit a request through her account on the Hadaf portal.

This can be due to one of the following reasons:

1. A malfunction in the Hadaf portal leading to the ineligibility of the beneficiary. In this case, the procedure is to direct the beneficiary to submit a request through her account on the Hadaf portal, so the issue can be transferred to the technical team in the portal, and the beneficiary can be informed about the reason for exclusion from the product.
2. The beneficiary does not meet the requirements of the Qurrah product.
3. The beneficiary has left her job and is no longer registered with social insurance.

Based on the conditions for eligibility for support, the child's age should not exceed 6 years. The system relies on the Gregorian calendar for verification of the child's age and eligibility for support.

Only children with a valid custody certificate or guardianship certificate, etc., are accepted.

Those who meet the program's conditions can register.

No, that's not possible. The support mechanism is monthly, according to the support policy of the Human Resources Development Fund (Hadaf).

The user guide for parents (mothers) for the Qurrah product, detailed in the attachment, includes explanations of the following points:

• Overview of the Qurrah product.
• product objectives.
• Qurrah product services for parents (mothers).
• Conditions for enrollment and the registration mechanism for mothers in the
• Qurrah product.
• Steps for mothers to register for Qurrah support.

You must verify that the child has been added to the support through the Qurrah portal.

You can access your profile by browsing the main menu of services, then clicking on 'Profile.' This will provide you with options to manage your account, select settings, and preferences.

Yes, you can edit the information you entered while building your profile. Information retrieved from the National Information Center can be edited through the access platform.

Yes, this is possible by clicking the 'Save as Draft' option, allowing you to return to the entered data later and complete the procedures.

Yes, you can access previous transactions and review lists of job advertisements and support tickets.

Yes, the user is informed about the actions taken on their request and guided on how to successfully complete the request.

The system provides the option to preview the request before submission in certain transactions.

Yes, the system displays guidance messages on how to correct inputs.

Yes, the system displays error messages before submitting the request and provides guidance on how to correct the inputs.

Yes, the system assists by correlating certain fields based on your previous inputs.

The new mechanism is applied to all beneficiaries.

Yes, support continues if the subscriber meets the necessary conditions to join the program by re-registering in the product.

The operational fees, calculated at 2.5% of the total service price, are intended to contribute to the activation of electronic payment services through the Qurrah platform.

The full service amount (support + the amount deducted from the beneficiary) is paid by transferring it directly to the centers' account during the period from the 15th to the 25th of the following Gregorian month, considering official government holidays. If the child does not attend and benefit from the service, the center must notify the Qurrah product team to refund the amount.

The support amount will be disbursed to the center during the period from the 15th to the 25th of the following Gregorian month, considering official government holidays.

The child should be prepared from the start date of the service for the child for a period of 3 days, after which the preparation icon will automatically disappear from the Qurrah system as shown below:

• Log in to the center's page on the Qurrah platform > go to the Support Invoices option > select the relevant month > click on 'Attendance Confirmed'.

When a mother books a service at the center through the Qurrah portal, the center must accept the service within 48 hours from the date of the request to avoid automatic cancellation of the request in the Qurrah system. After the request is accepted, the mother has an additional 24-hour grace period to complete the electronic payment procedures, or else the request will be automatically canceled in the Qurrah system.

The support cannot be stopped once it starts from the first supported booking. It will automatically stop when the eligibility status of the subscriber or her child changes to 'ineligible' if the terms and conditions of the product are breached. However, she can simply refrain from making a booking, as support payment is not required if there is no booking for the child.

Reference numbers for bank transfers are reflected after the transfer process is completed for all centers.

The documents should be in one of the following formats: PNG or PDF.

As long as she meets the product requirements, she must re-register in the product.

There is no withdrawal from the product. You can submit a request within three days for the child's withdrawal from the center to notify the center. Alternatively, coordinate with the center to ensure the child is not marked as present. A request to cancel the booking should be submitted by the mother and the center via email to info@qurrah.sa or through the customer service system (tickets) so that the child is not included in the invoice, and the deducted amount is refunded to the mother only. Note that if there is a completed and paid booking, another booking cannot be made for the same child in the Qurrah system as it does not allow for two bookings for the same child.